Nova88mas takes the privacy and personal data protection of every member seriously. This document clearly sets out what information we collect, how it is used, how it is protected, and your rights as a player in Malaysia on our platform. We have written this policy in plain, easy-to-understand English — so you know exactly what happens with your data.
Six core principles that guide how nova88mas manages and protects your data
To provide a complete Sports Betting and live casino experience to Malaysian players, nova88mas collects the following personal information at various stages of platform use:
| Data Category | Type of Information | Time Collected |
|---|---|---|
| Identity Information | Full name, date of birth, identification number (MyKad/Passport) | During registration & account verification |
| Contact Information | Malaysia phone number, email address, residential address | During registration |
| Financial Information | E-wallet details (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow account, FPX information | At the time of your first deposit / withdrawal |
| Activity Data | Betting history, casino game records, login activity | During platform use |
| Technical Data | IP address, device type, browser, operating system | Automatically upon access |
| Communications Data | Customer support conversation records, complaints and enquiries | When contacting support |
Nova88mas does not collect sensitive information such as biometric data, health records or religious beliefs unless specifically required for identity verification purposes under applicable law. Any such collection will be subject to your explicit consent beforehand.
Nova88mas uses members' personal data for clearly defined and legitimate purposes. We do not use your data for any other purpose without first obtaining your consent. Below are the purposes for which data is used on our platform:
Nova88mas uses automated systems for specific purposes such as fraud detection and bonus wagering requirement checks. If any significant decision affecting your account is made automatically, you have the right to request a human review. Please contact our customer support team for this purpose.
The security of members' personal data is a top priority at nova88mas. We continually invest in security infrastructure to ensure your data is protected at every stage — from collection and storage to processing. The security measures we have in place include:
While nova88mas implements all reasonable security measures, the security of your account also depends on your own actions. Use a strong password, never share your login credentials with anyone, and always log out of the platform when using a shared device. Contact us immediately if you suspect your account has been compromised.
Nova88mas does not sell members' personal data to any third party. However, in the course of running our business, there are certain situations where information must be shared with other parties. Below are the circumstances under which data sharing occurs and the reasons for it:
In all data-sharing situations described above, nova88mas ensures that all receiving parties uphold data protection standards equivalent to our own.
Nova88mas uses cookies and similar tracking technologies to enhance the user experience and better understand how members use our platform. Cookies are small text files stored on your device when you visit the nova88mas website.
There are several types of cookies we use:
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the nova88mas platform. Note: cookies do not directly store your password or financial information.
As a nova88mas member, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 and the data protection principles we uphold:
Nova88mas's Malay-speaking support team is available to assist you 24/7 via live chat or WhatsApp.
Register for Free Log InYour rights regarding the personal data you hold on our platform
You have the right to receive a copy of all personal data we hold about you. Submit a request through customer support and we will provide a full report within 14 business days.
If the personal data we hold about you is inaccurate or out of date, you have the right to request a correction. Updates can be made directly through your account settings or via nova88mas customer support.
You may request the deletion of your personal data upon account closure, subject to our legal obligations to retain certain records for periods prescribed by law.
You may object to the use of your data for direct marketing purposes at any time. We will stop all marketing communications within 48 hours of receiving your request.
You may request your personal data in a machine-readable format (such as CSV or JSON) for transfer to another platform, should you choose to do so.
In certain situations — for example, if you dispute the accuracy of your data — you may request that nova88mas restrict the processing of your data while the matter is being resolved.
To exercise any of the rights above, contact the nova88mas support team via live chat or email at support@nova88mas.best
Nova88mas retains members' personal data for as long as their account remains active, and for a defined period after account closure, in accordance with applicable legal and business requirements. Below is our data retention policy:
Please note that there are situations where nova88mas is legally required to retain certain data beyond the periods stated above — for example, if the account in question is under investigation by the authorities or involved in legal proceedings.
Nova88mas takes the protection of children and minors from exposure to gambling content very seriously. Our services are intended for individuals aged Aged 18 and above only.
Nova88mas does not knowingly collect personal data from individuals under the age of 18. If we discover that a minor's personal data has been collected without proper knowledge and consent, we will take immediate steps to delete that data and close the account in question.
Parents and guardians who suspect that their child has registered an account on nova88mas without their knowledge should contact our support team immediately at support@nova88mas.best. We will treat such cases with the highest priority and keep you informed of the actions taken.
Nova88mas encourages parents and guardians to use parental control software and monitor their children's online activity. If you need guidance on protecting children from gambling websites, please visit our Responsible Gaming page for helpful resources and tools.
Nova88mas reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or changes in how we deliver our services. All amendments take effect immediately upon publication on the nova88mas website.
When significant changes are made to this policy, we will notify you via:
The "Last Updated" date at the top of this document will always reflect the date of the most recent amendment. We encourage you to review this Privacy Policy periodically to stay informed about how we manage your personal data.
Your continued use of the nova88mas platform after any policy amendments take effect constitutes your acceptance of the revised policy. If you do not agree with the changes, you have the right to close your account — all real money balances will be processed for withdrawal in accordance with standard procedures.
If you have any questions, concerns or complaints regarding how nova88mas handles your personal data, or if you wish to exercise any of your privacy rights, please reach us through the following channels:
Nova88mas is committed to responding to all privacy-related enquiries within 5 business days. For more complex requests such as full data access or data deletion requests, the processing period is up to 14 business days.
Related links that may be useful to you:
All transactions are SSL 256-bit protected — deposits & withdrawals via trusted Malaysian digital payment methods
Minimum deposit RM20 · All transactions secured with 256-bit SSL · No hidden fees
Quick answers to the most frequently asked questions about privacy and data protection at nova88mas
Most people only read a privacy policy when something goes wrong — and honestly, that's understandable. Most privacy policies are written in dense legal language, packed with technical jargon, and take hours to get through. At nova88mas, we've deliberately taken a different approach — writing this policy in plain, straightforward English so every member in Malaysia can genuinely understand what happens with their data.
When you register an account at nova88mas and start betting on Malaysia Super League matches, enjoying live casino baccarat, or following BWF badminton odds — you are trusting us with your personal information. That trust is something we do not take lightly. Every security measure we implement, every access control procedure we put in place, every security audit we conduct — all of it is to ensure that trust is never broken.
Malaysia has an exceptionally active digital payments landscape. Many nova88mas members use Touch 'n Go, GrabPay, Boost or DuitNow for deposits and withdrawals — which means sensitive financial data moves through our systems every day. nova88mas continually invests in security infrastructure to ensure every MYR and every bit of your information is protected to the highest industry standards.
Privacy goes hand in hand with responsible gaming — a value nova88mas takes seriously. We do not share your betting activity data with any unrelated third parties. Your gaming history is your own business. We use this data internally to identify early signs of gambling-related issues and to offer support to members who may need it — for no other purpose.
If you have any concerns or would like to know more about how nova88mas handles your data, our Malay-speaking support team is available 24/7 to help. You deserve clear and honest answers — and that is exactly what we will provide.
Your data is protected, your transactions are secure, and your privacy is respected. Join over 500,000 Malaysian players who trust nova88mas for the best Sports Betting and Live Casino experience. Register for free today — minimum deposit RM20 via Touch 'n Go or DuitNow.